The Company
Fast Dolphin is an ERP consulting company, working primarily with SAP and Oracle. We have most of our clients in the US, but also have projects throughout Latin America and Canada, making us one of the leading ERP consulting firms and an excellent place to work. We offer our consultants very competitive remuneration and exciting projects. We have both full-time positions and contract opportunities.

The Position
We are currently looking for a CSS Contracts Lead/Key User who will provide service contract administration subject matter expertise for deployment of CRM Application in various Latin America countries and will be in charge of the registration, entitlement, billing and maintenance of CSS Service Contracts for multiple countries in Latin America. Service Contracts cover Extended Guarantees, Maintenance Agreements, Installation, Per Call and Training Services. This contract opportunity is for at least 3 months, and will be paid on a per-hour basis. The duties that will be assigned to this position are the following:
• During the Latin America Service System (CRM) Deployment Project, participates 100% in assigned project tasks/responsibilities which include change impact assessment, organization change management, gap assessment and solutioning, test script development, cycle testing, related data cleansing and setups, development and documentation of desk procedures, development of training materials, training of system users, and go-live support.
• Coordinates the operations between Contracts Administration and the other areas of Lexmark that are involved in providing proper service to our customers.
• Works with the service teams to improve communications and process flows within the operations.
• Ensures proper registration of service contracts and billing of service contracts..
• Works with the customer to resolve warranty disputes, contractual, or billing issues.
• Responsible for proper audit controls and reporting.
• Assures timely, complete and accurate data entry and management of service contracts. This includes contractural agreements, related assets, entitlements, customer information.
• Serves as the primary point of contact for system related issues for the Contracts Administration area of the business. During steady-state (after system deployment), this is estimated to be no more than 20% of the job function.

The Ideal Candidate

The ideal candidate will have exceptional communication skills in Spanish and English, knowledge of Siebel application preferably, two to three years of Service Contract Administration Experience, and will be proficient in Microsoft Office programs and use of information systems. If you are interested in this contract opportunity and want to be considered, please send you CV in English (MS Word) to bm @ fastdolphin . com. Besides the information in your resume, please provide us with your compensation requirements (hourly rate) and availability. Please feel free to contact us if you need further information.


Fast Dolphin, Inc.
www fastdolphin com
12555 Orange Drive, Suite 242
Ft. Lauderdale, FL 33330
Phone: (954) 862-1702
Fax: (954) 252-2395