The Company
Fast Dolphin is an ERP consulting company, working primarily with SAP and Oracle. We have most of our clients in the US, but also have projects throughout Latin America and Canada, making us one of the leading ERP consulting firms and an excellent place to work. We offer our consultants very competitive remuneration and exciting projects. We have both full-time positions and contract opportunities.

The Position
We are currently looking for a Service Partner Management Lead/Key User who will provide service partner management subject matter expertise for deployment of CRM Application in various Latin America countries. This contract opportunity is for at least 3 months, and will be paid on a per-hour basis. The duties that will be assigned to this position are the following:
• Participate in the deployment of Lexmark Global Service Application (Atlas) in designated Latin America countries. Responsible for Service Partner related Organizational Change Management, desk procedures, training documentation, and training of partners and Lexmark personnel required for the deployment of this application.
• Responsible for obtaining all pertinent documentation, including master agreements, supplier profile form, Ariba supplier agreement, Insurance Certificate, Tax I.D., New Supplier Account Form, and Credit References.
• Responsible for data cleansing of legacy data and data setups for applicable applications/information systems.
• Reviews and approves all Lexmark Service Partner contractual documents to ensure adherence to company policy, satisfaction of customer specifications, and protection of the company's contractual posture.
• Responsible for the accurate and timely entry of these Partner contracts/agreements and associated partner payment pricing in the Siebel CRM .
• Responsible for accurate and timely payments of partners. Reviews partner payment information and submit payment requisitions.
• Works with the Lexmark partners to insure their proper training and access to Lexmark’s Dispatch, Debrief, Claims, and/or Depot processes.
• Facilitates partner on boarding process and day to day issues.
• Provides support and education regarding on boarding issues
• Provides partner related matrix and analysis
• Works closely with partner and Accounts Payable on issue resolution
• Manages partner name changes, address changes, service changes, tax requirements, and additions.
• Conduct miscellaneous projects as needed

The Ideal Candidate

The ideal candidate will have exceptional communication skills in Spanish and English, knowledge of Siebel application preferably, two to three years of on-boarding strategic partners and be proficient in Microsoft Office programs and use of computer applications. If you are interested in this contract opportunity and want to be considered, please send you CV in English (MS Word) to bm @ fastdolphin . com. Besides the information in your resume, please provide us with your compensation requirements (hourly rate) and availability. Please feel free to contact us if you need further information.



Fast Dolphin, Inc.
www fastdolphin com
12555 Orange Drive, Suite 242
Ft. Lauderdale, FL 33330
Phone: (954) 862-1702
Fax: (954) 252-2395